Support

Use the contact form on this page. Include your bakery name, the email you use to sign in, and a short description of the issue. Screenshots or order IDs help us resolve things faster once we’re in touch.

For order status, pickup times, payments, or refunds, contact the bakery directly — they run their shop and choose how to communicate with you. Loafaly provides software to the bakery, not customer support for individual orders.

Check spam or promotions folders, wait a few minutes, and try again. Use the same sign-in method you registered with (email link, Google, or Apple). If it still fails, email support from an address you can access and tell us the email you used for your account.

Loafaly charges the bakery’s subscription separately from customer card payments. Subscription and plan changes are handled in your dashboard billing area (Stripe checkout). For invoice or payment questions about your Loafaly subscription, use the contact form and include your bakery name.

Confirm Stripe Connect onboarding is complete in Settings → Payments, and that you’re using a supported browser or the Loafaly app where required (for example, Bluetooth readers and Tap to Pay). If something still fails, use the contact form and include what you tried and any error text you see.

Owners can invite staff by email from team settings. Invited users accept the link to join your bakery workspace. If an invite email didn’t arrive, ask the owner to resend or use the contact form with the invitee’s address (and confirm spam folders).

See our Privacy Policy and Terms of Service linked below. They describe how we handle data and the rules for using Loafaly.

We typically reply within one to two business days (U.S. time), often sooner. Complex issues involving payments or third parties may take longer while we investigate.