Terms of Service

By accessing or using Loafaly's websites, applications, and related services (the "Services"), you agree to these Terms of Service. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

We provide software tools for bakery and custom-order operations. Features, availability, and limits may change. We may modify, suspend, or discontinue parts of the Services with reasonable notice where practicable.

You are responsible for safeguarding your account credentials and for activity under your account. You must provide accurate information and keep it current. You may not open or maintain an account under a false identity, alias, or misleading details (including email "plus" tags or other obfuscation used to conceal who you are or whom you work for). Notify us promptly of unauthorized use.

You agree not to misuse the Services, including by attempting to gain unauthorized access, interfering with operation, uploading malware, scraping, crawling, harvesting, or bulk-exporting content or data in violation of these terms or our technical controls, or using the Services in violation of law. You are responsible for your content and for obtaining any rights needed to use customer data you submit.

The Services are offered for legitimate bakery and related food-business operations—not as a research lab for competing products. Without our prior written consent, you may not:

(a) access or use the Services if you are a competitor of Loafaly, or on behalf of a competitor, for the purpose of monitoring, benchmarking, evaluating, or building a competing product or service;

(b) copy, imitate, adapt, or recreate Loafaly's features, workflows, user interfaces, screen layouts, copy, templates, documentation, branding, or overall look and feel in another product, website, or service;

(c) reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, non-public APIs, data models, or proprietary logic from the Services, except to the limited extent such restriction is prohibited by applicable law;

(d) use automated means (bots, scrapers, scripts, or similar) to systematically extract product design, feature lists, pricing presentation, or other proprietary materials from the Services; or

(e) share confidential or non-public aspects of the Services (including unreleased features, internal tooling, or staff-only workflows) with a competitor or for use in developing a competing offering.

We may investigate suspected competitive misuse, refuse or cancel accounts, ban related emails and domains (including alias variants), revoke access without refund where permitted by law, and pursue all available legal remedies, including claims for breach of contract, unfair competition, copyright infringement, and misappropriation of trade secrets.

Loafaly is software for independent bakeries. Each bakery decides whom it serves on its own shop. Bakeries may restrict or refuse public orders for specific customers (for example by email, phone, address, or billing name) within their own bakery account only — blocks are not platform-wide across other bakeries on Loafaly. When a bakery uses standard customer terms on its shop, those terms include: "We reserve the right to refuse service to anyone for any reason at any time."

Loafaly is business software for bakeries. We are not a law firm, regulator, health department, or food-safety authority, and the Services are not a substitute for legal advice or official guidance.

Features such as the cottage-food rules library, labeling helpers, and sales-cap tracker are educational or planning aids only. Summaries, caps, channel notes, and related content may be incomplete, outdated, or inapplicable to your situation. Laws and local rules change frequently and vary by jurisdiction.

You are solely responsible for verifying and complying with all applicable food production, labeling, licensing, permitting, packaging, sales-channel (including online ordering), shipping, interstate, and revenue-cap laws and regulations that apply to your business. Enabling a public shop, shipping, delivery, a product listing, or any other feature does not mean Loafaly has determined that activity is lawful where you operate. You must configure and use the Services to match the rules that apply to you.

The Services may include tools to run giveaways, raffles, prize drawings, paid entries, product-purchase entries, order-based auto-entry, and related promotions (together, "Promotions"). You (the bakery) are the sole sponsor of any Promotion you create. Loafaly is not the sponsor, administrator, or prize provider, and does not review or approve whether a Promotion is lawful in any jurisdiction.

Many jurisdictions treat promotions that combine a prize, chance, and consideration (including paid tickets, buying a product to enter, or requiring a purchase to enter) as illegal lotteries or heavily restricted raffles—especially for for-profit businesses. Free alternate methods of entry, official rules, registration or bonding, age and eligibility limits, advertising disclosures, and other requirements may apply and vary by state, province, and country. Warnings, templates, checkboxes, and "void where prohibited" language in the Services are educational aids only and do not make an otherwise unlawful Promotion lawful.

You agree not to use the Services to conduct Promotions that violate applicable law. You are solely responsible for determining legality where you and your customers are located, configuring entry methods accordingly (including any required free alternate entry), obtaining licenses or registrations, and fulfilling prizes. Enabling or publishing a Promotion does not mean Loafaly has determined it is lawful.

Without limiting the Indemnity section, you will defend and indemnify Loafaly against claims, investigations, fines, and losses arising from Promotions you run or advertise using the Services, including alleged illegal lottery, gambling, sweepstakes, raffle, advertising, or consumer-protection violations.

Paid plans, trials, and billing terms are presented at signup or checkout. Unless stated otherwise, Loafaly subscription fees are non-refundable except as required by law. Taxes may apply. Failure to pay may result in suspension or termination of access.

If we issue a refund of Loafaly subscription fees paid through Stripe, the amount returned to you is reduced by any refund fees or similar charges Stripe imposes, and by any processing fees Stripe does not return to us. We do not reimburse those processor fees.

Purchases made through the Apple App Store are billed and refunded by Apple under Apple's terms, not by Loafaly or Stripe.

You retain ownership of content and data you submit. You grant us a limited license to host, process, and display that data as needed to provide and improve the Services, in line with our Privacy Policy.

The Services, including software, branding, documentation, product design, workflows, and related materials, are owned by Loafaly or its licensors and are protected by intellectual-property and unfair-competition laws. Except for the limited rights to use the Services as offered under these terms, no rights are granted to you. Feedback you provide may be used by us without obligation to you.

The Services may integrate with third parties (for example, payment processors). Those services are governed by their own terms; we are not responsible for third-party products.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOAFALY AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICES WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE CLAIM OR ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITS, SO THESE MAY NOT APPLY TO YOU.

You will defend and indemnify Loafaly against claims arising from your content, your use of the Services, or your violation of these terms, except to the extent caused by our willful misconduct.

You may stop using the Services at any time. We may suspend or terminate access for breach of these terms (including the No competitive misuse section), non-payment, providing false account information, or risk to the Services or others. Provisions that by their nature should survive will survive termination, including intellectual property, acceptable use, competitive-misuse restrictions, indemnity, disclaimers, and limitation of liability.

These terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules, unless a different governing law is required by applicable mandatory law. Courts in Delaware shall have exclusive jurisdiction, subject to mandatory consumer protections in your jurisdiction where applicable.

We may update these terms. We will post the new version and update the "Last updated" date. Continued use after changes become effective constitutes acceptance of the revised terms.

For questions about these terms, contact us using the support or contact method provided in the Services or on our website.