Question 1

How long does setup take?

Accepted Answer

Most owners finish our guided setup wizard in about five minutes: bakery details, address with autocomplete, how you sell, optional hours and payments, then choose your plan. Skip any step you want to handle later — you’ll complete setup before the full dashboard unlocks.

Question 2

How does the free trial work?

Accepted Answer

Start with a full-access 30-day trial of Loafaly. You’ll add a payment method at checkout, but you won’t be charged until the trial ends. On monthly Basic or Core you also get about 90 days of every Pro feature (trial + complimentary months) while billing stays on the plan you chose. If it’s not the right fit, cancel during the trial — no surprise charges.

Question 3

Does Loafaly take a cut of my sales?

Accepted Answer

On Free, Loafaly charges a 2% platform fee on card orders (Stripe and Square processing is separate). Basic, Core, and Pro have 0% Loafaly fees. You connect your own payment providers — their normal processing fees apply and funds go to you, not through us.

Question 4

Can customers order and pay online?

Accepted Answer

Yes. You can take custom orders with deposits, pickup windows, and status updates — plus retail-style checkout when that fits how you sell. You choose which payment methods to enable.

Question 5

How do recipe and menu imports work?

Accepted Answer

Photograph a handwritten recipe card or a printed menu. AI drafts structured ingredients, yields, and pricing so you can review and adjust before anything goes live. You stay in control of every line.

Question 6

Can I switch between monthly and annual billing?

Accepted Answer

You can change plans from your billing settings. Annual billing is usually the best value when you’re committed for the year — you’ll see the savings right on this page.

Question 7

Do I get my own shop website?

Accepted Answer

Yes — every tier includes a public shop site: homepage, menu, FAQs, contact, gallery, and pickup details with your branding. Core adds your own custom domain. Pro adds the blog, unlimited custom pages, and the option to remove Loafaly branding from your site.

Question 8

Does Loafaly work outside the United States?

Accepted Answer

Yes — bakeries worldwide use Loafaly. Choose your country and currency during setup; your public shop, recipe costing, deposits, and Quick Sale all display amounts in that currency. Connect Stripe, PayPal, Square, or other processors available in your region from Preferences.

Your bakery’s site, menu, and checkout—without duct-taping five tools together.