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The Cupcake Ladies Baking Co. ( ) values its users' privacy. This Privacy Policy (\"Policy\") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with The Cupcake Ladies Baking Co. of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

","aboutImageUrl":null,"aboutImageFrame":"rounded","policiesBody":null,"termsMode":"standard","termsCustomBody":null,"customOrderPolicySections":[{"id":"custom_order","title":"Custom Order Policy","body":"At The Cupcake Ladies, every order is handmade and customized just for you. I will always do my best to match your inspiration photos, color palette, and theme.\n\nPlease note that I cannot create exact replicas of copyrighted designs, trademarked characters, or AI-generated images. Your cookies will be designed in my decorating style while staying as close as possible to your inspiration. Colors and overall theme will be carefully matched, but slight variations should be expected."},{"id":"deposits_payment","title":"Deposits & Payment","body":"A non-refundable 0% deposit is required to secure your order date.\n\nOnce your deposit is received, ingredients and supplies are purchased specifically for your order, and your spot is reserved on my calendar. For this reason, deposits are non-refundable.\n\nThe remaining balance is due no later than 1 days prior to pickup. Orders that are not paid in full by the due date may be canceled."},{"id":"changes_cancellations","title":"Changes & Cancellations","body":"Minor changes may be accepted up to 14 days before your pickup date, depending on availability.\n\nYou may cancel online at least 24 hours before your scheduled pickup or delivery. Cancellations closer to handoff must be arranged with the bakery. If a deposit was paid, the deposit is non-refundable when you cancel."},{"id":"rush_orders","title":"Rush Orders","body":"Orders placed with less than 7 days' notice may be accepted based on availability and will incur a $25.00 rush order fee."},{"id":"pickup_product_care","title":"Pickup & Product Care","body":"Once your order has been picked up, it becomes the customer's responsibility.\n\nThe Cupcake Ladies is not responsible for damage that occurs after pickup, including damage caused during transportation, handling, weather exposure, or improper storage."},{"id":"late_pickup","title":"Late Pickup Policy","body":"Please arrive during your scheduled pickup time.\n\nOrders not picked up on the agreed-upon date and time may be subject to a rescheduling fee if alternative arrangements are needed. If an order is not picked up within 48 hours of the scheduled pickup time and no communication has been received, the order may be considered abandoned and no refunds will be issued."},{"id":"photography","title":"Photography & Social Media","body":"The Cupcake Ladies reserves the right to photograph all orders and use those images for marketing purposes, including social media, website galleries, advertising, and promotional materials.\n\nCustomer names and personal information will never be shared without permission."},{"id":"allergy","title":"Allergy Notice","body":"Products are prepared in a home kitchen that may process common allergens including wheat, eggs, milk, soy, peanuts, tree nuts, and other allergens.\n\nWhile every effort is made to prevent cross-contact, The Cupcake Ladies cannot guarantee an allergen-free environment."},{"id":"refund","title":"Refund Policy","body":"Due to the custom nature of decorated cookies, refunds are not available once an order has been completed and delivered.\n\nIf there is an issue with your order, please contact me within 24 hours of pickup so I can address your concerns."},{"id":"weather","title":"Weather & Event Disclaimer","body":"Orders are not refundable if a customer cancels due to weather, illness, venue changes, or event cancellations after the order has been started. In some cases, pickup dates may be rescheduled if availability allows."}],"balanceDueDaysBeforePickup":1,"shopPoliciesCheckoutRequired":false,"fontDisplay":"playfair","fontBody":"inter","fontSection":"playfair","fontDisplayScale":1,"fontSectionScale":1,"fontBodyScale":1,"customFont":null,"brandColors":{"primary":"#ffffff"},"contentAlignment":"left","showHomeReviewsSection":true,"showNutritionFactsOnPublicShop":true,"showPublicShopHighlights":false,"showCatalogCardDescriptions":false,"combineMixMatchAndTreatBoxes":false,"catalogInlineWithCategories":{"partyPackages":false,"mixMatch":false,"treatBoxes":false},"catalogCategoryFlowOrder":[],"catalogCardSize":"small","catalogCardFormat":"visual","catalogCardFormatByKind":{},"catalogVisualCtaUnderPhoto":false,"hideAllergenNoticeOnPublicShop":true,"showCatalogCardPrices":true,"showCatalogCardOrderBySchedule":true,"merchandisingChrome":{"catalogTitleUnderline":true,"catalogPhotoLetterboxWhite":false,"disableDecorativeItalics":false,"mutedTextMatchesBody":false,"hideOffScheduleBadge":false,"hidePickupDates":false,"hideScheduleLines":false},"showOrderCategoryChips":true,"catalogSingleBrowseChipRow":false,"catalogInlineFilterLabels":false,"catalogSwipeBrowseEnabled":false,"catalogDisplayAxes":{"itemType":false,"collection":false,"category":false,"individual":true},"catalogGroupAddMode":"current","hidePriceUntilCustomization":false,"showEarliestPickupPill":true,"showHeroStarsWithoutReviews":false,"publishedSite":{"schemaVersion":1,"pages":{"home":{"visible":true,"sections":[{"id":"home-intro-hero","visible":true,"sortIndex":0,"template":"title_text","content":{"title":"

Welcome to our bakery

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We bake in small batches so every cake, cookie, and croissant is fresh and full of flavor. Browse the menu, take a look at the gallery, and order online when pickup slots are open.

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Balanced recipes — brown butter, seasonal fruit, and sweetness that supports the bake, not the other way around.

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Limited weekly capacity so we can focus on texture, timing, and finish on every order.

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Careful packaging and clear pickup windows so cakes and delicate pastries arrive in great shape.

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Why customers choose us

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Three things regulars tell us they love — swap these for your own story anytime.

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From the pastry table

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Sample photos to show how a carousel looks — replace with your own images anytime.

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Visit us

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Your pickup addresses from Settings appear in this block when you have locations configured.

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Classes & workshops