Policies

A non-refundable 50% deposit is required to secure your order. Once your deposit is received, ingredients and supplies are purchased specifically for your order, and your spot is reserved on my calendar. For this reason, deposits are non-refundable. The remaining balance is due no later than 24 hours prior to pickup. Orders that are not paid in full by the due date may be canceled.

Minor changes such as additions to your order can be made 24 prior to pick up date but please note that this depends on what we have in stock Cancellations can be made up to 24 hour prior to pick up but please note that your 50% deposit is non-refundable.

Every order is baked, packaged and labled the day before pick up. For guaranteed freshness, it is suggested to consume baked goods with in 2 to 3 days. It is suggested to not put cookies in the fridge, this will cause cookies to harden and lose that soft chewiness we love so much.

Please arrive during your scheduled pickup time. At Elly's Cookie Corner, we understand that life happens. If for any reason you cannot make your pick up time please communicate that with us and we will try to accommodate you to the best of our ability. We are diligent in choosing our ingredients for our baked goods and take our time trying to perfect every order. For this reason, no shows will not be tolerated. If for any reason a customer no shows and would like to place an order again, they may be subjected to a fee.

Products are prepared in a home kitchen that may process common allergens including wheat, eggs, milk, soy, peanuts, tree nuts, and other allergens. Elly's Cookie Corner cannot guarantee an allergen-free environment.

We want to provide the best experience possible for our customers, as previously stated every 50% deposit is non-refundable. If for any reason you receive your order and it is not up to the standard of Elly's Cookie Corner such as incorrect bake or more it is up to the discretion of Elly's Cookie Corner to refund you your balance.