Policies

A non-refundable 50% deposit is required to secure your order date. Once your deposit is received, ingredients and supplies are purchased specifically for your order, and your spot is reserved on my calendar. For this reason, deposits are non-refundable after 48hrs of order being placed. The remaining balance is due no later than day of pickup. Orders that are not paid in full by the due date may be canceled.

Minor changes may be accepted up to 2 days before your pickup date, depending on availability.

Once your order has been picked up, it becomes the customer's responsibility. Aye Que Mezcla Bakery is not responsible for damage that occurs after pickup, including damage caused during transportation, handling, weather exposure, or improper storage.

Please arrive during your scheduled pickup time. Orders not picked up on the agreed-upon date and time may be subject to a rescheduling fee if alternative arrangements are needed. If an order is not picked up within 24 hours of the scheduled pickup time and no communication has been received, the order may be considered abandoned and no refunds will be issued.

Aye Que Mezcla Bakery reserves the right to photograph all orders and use those images for marketing purposes, including social media, website galleries, advertising, and promotional materials. Customer names and personal information will never be shared without permission.

Products are prepared in a home kitchen that may process common allergens including wheat, eggs, milk, soy, peanuts, tree nuts, and other allergens. While every effort is made to prevent cross-contact, Aye Que Mezcla Bakery cannot guarantee an allergen-free environment.

Due to the custom nature of decorated cookies, refunds are not available once an order has been completed and delivered. If there is an issue with your order, please contact me within 24 hours of pickup so I can address your concerns.