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Processing Time
Orders are typically processed within 2–5 business days after payment is received.
Custom orders and large orders may require additional processing time. If additional time is needed, we will contact you with an estimated completion date.
Shipping Schedule

To ensure freshness, orders are shipped Monday through Wednesday. Orders received later in the week may be held until the following Monday to prevent packages from sitting in transit over the weekend.

Shipping Methods

Orders are shipped via USPS Priority Mail, UPS, or another reliable carrier, depending on your location and the size of your order.

Please note that shipping times are estimates provided by the carrier and are not guaranteed.

Some Items Are Not Available for Shipping

Because we are committed to delivering the highest quality products, not all items sold by Loafaly are available for shipping.

Items that require refrigeration, are highly fragile, or may not travel well—including certain cheesecake products, cake cups, frosted desserts, chocolate-covered treats during warmer months, and other specialty items—may be available for local pickup or local delivery only.

Products eligible for shipping will be clearly marked on our website. If an item cannot be shipped, you will only be offered local pickup or delivery (where available) during checkout.

Freshness

Our baked goods are packaged to help maintain freshness during transit. Upon arrival:

Store breads and bagels at room temperature for up to 3 days or freeze for longer storage.
Refrigerate any products that require refrigeration immediately upon delivery.
Follow any storage instructions included with your order.
Shipping Delays

Once your package has been handed to the shipping carrier, Loafaly is not responsible for delays caused by weather, carrier issues, or incorrect shipping information.

Incorrect Shipping Address

Please verify your shipping address before placing your order. Orders returned due to an incorrect or incomplete address may require additional shipping charges before they can be resent.

Damaged Orders

If your order arrives damaged, please contact us within 24 hours of delivery. Include:

Your order number
Photos of the packaging and damaged products
A brief description of the issue

We will review each situation and work with you toward an appropriate resolution.

Returns & Refunds

Due to the perishable nature of our products, all food sales are final. We do not accept returns or exchanges. However, if there is an issue with your order, please contact us promptly so we can make it right whenever possible.

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What makes us different

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From the pastry table

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Visit us

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Classes & workshops

Classes & workshops