Policies

At hotch's house, every order is handmade and customized just for you. I will always do my best to match your inspiration photos, color palette, and theme. Please note that I cannot create exact replicas of copyrighted designs, trademarked characters, or AI-generated images. Your orders will be designed in my decorating style while staying as close as possible to your inspiration. Colors and overall theme will be carefully matched, but slight variations should be expected.

Payment is due at time of order.

Orders placed with less than 7 days' notice may be accepted based on availability and will incur a $25.00 rush order fee.

Once your order has been picked up, it becomes the customer's responsibility. hotch's house is not responsible for damage that occurs after pickup, including damage caused during transportation, handling, weather exposure, or improper storage.

Please arrive during your scheduled pickup time. Orders not picked up on the agreed-upon date and time may be subject to a rescheduling fee if alternative arrangements are needed. If an order is not picked up within 24 hours of the scheduled pickup time and no communication has been received, the order may be considered abandoned and no refunds will be issued.

hotch's house reserves the right to photograph all orders and use those images for marketing purposes, including social media, website galleries, advertising, and promotional materials. Customer names and personal information will never be shared without permission.

Products are prepared in a home kitchen that may process common allergens including wheat, eggs, milk, soy, peanuts, tree nuts, and other allergens. While every effort is made to prevent cross-contact, hotch's house cannot guarantee an allergen-free environment.

Due to the custom nature of baked goods, refunds are not available once an order has been completed and delivered. If there is an issue with your order, please contact me within 12 hours of pickup so I can address your concerns.