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✨ Order Requests

Submitting a request does not guarantee order acceptance, availability, or reserve the requested date.
Orders are accepted based on availability and production capacity.
At least a two weeks notice is required for custom orders.
An order is confirmed only after the design/order details and pricing have been approved and the required payment has been received.

✨ Deposits & Payments

A 50% deposit or full payment is required to reserve a custom order and begin preparation and production.
Any remaining balance must be paid before pickup or delivery.
Orders are not considered confirmed until the required payment is received.

✨ Custom Designs

Final colors, themes, wording, quantities, and design details will be agreed upon before production.
Inspiration photos may be used as a guide; however, Boho Batch Cookies LLC will create its own interpretation and does not guarantee an exact reproduction of another baker's work or copyrighted designs.
Because cookies are individually handcrafted, slight variations in color, size, and design are expected.

✨ Change Requests

Significant changes requested after the order has been approved may result in additional charges.
Once preparation or production has begun, changes may not be possible.

✨ Cancellations & Refunds

Cancellations made within 24 hours of payment are eligible for a full refund.
After 24 hours-If supplies have been purchased or production has begun, including dough preparation, baking, decorating, or packaging, refunds may be reduced or unavailable.
Exceptional circumstances may be considered on a case-by-case basis.

✨ Pickup

Standard order fulfillment is pickup by scheduled appointment only.
Pickup details, including the address, will be provided after your order is confirmed.
Please arrive as close to your scheduled pickup time as possible. If you will be late, please notify me as soon as possible.
Inspection of the order at pickup is encouraged. Once the order is accepted and leaves Boho Batch Cookies LLC, responsibility for transportation, handling, and storage transfers to the customer.

✨ Product Quality

Every cookie is individually handcrafted. Slight variations in color, piping, shape, and design placement are a natural part of handmade cookies and make every order unique. These variations are not considered defects.
A variety of decorating techniques are used in creation. While every effort is made to match approved designs, colors may vary slightly from inspiration photos, digital mockups, or printed images.

✨ Allergens

Products are prepared in a home kitchen that handles wheat/gluten, milk/dairy, eggs, soy, and nuts. Cross-contact cannot be guaranteed against.
Customers are responsible for communicating allergy concerns before placing an order.

✨ Louisiana Cottage Food Statement

These products are produced in a Louisiana Cottage Food Operation that is not licensed or routinely inspected by the Louisiana Department of Health.

✨ Photos

Boho Batch Cookies LLC has permission to photograph completed orders for business, portfolio, website, and social media purposes. Photos of custom orders will not be shared before the scheduled event date when doing so could spoil a surprise. Customer names will not be used in the display unless permission is given.

✨ Privacy

Information providedwill be used by Boho Batch Cookies LLC solely to review your request, communicate with you about your order, and provide related customer service. Your information will not be sold or used for unrelated marketing purposes.

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Why customers choose us

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Three things regulars tell us they love — swap these for your own story anytime.

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From the pastry table

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Visit us

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